Cancellation Policy

Last updated: October 2026

1. Order Cancellation

• Customers have the option to cancel their order before it is shipped.
• Once the order has been shipped, it cannot be cancelled.
• If you cancel a Cash on Delivery order before it is shipped, the part payment you made at checkout is refunded to the original payment method.
• If you cancel a prepaid order before it is shipped, the full amount you paid is refunded to the original payment method.

2. Returns

• We do not accept returns on products, except in cases of defects or damage.

3. Replacement

• If you receive a product with defects or damage, you may request a replacement within 7 days of receiving the product.
• To initiate a replacement request, please contact our customer support team at support@awayindia.in.
• The replacement will be processed once we verify the validity of the claim and the product's condition.

4. Warranty

• The warranty covers manufacturing defects and malfunctions.
• To claim warranty service, please contact our customer support team at support@awayindia.in.
• The warranty does not cover damage caused by misuse or accidents.

Please review our cancellation policy carefully before placing an order. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at support@awayindia.in. We are committed to providing quality products and excellent customer service.