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Effective Date: October 27, 2023

Thank you for choosing AWAY as your trusted partner for your shipping needs. This Shipping Policy outlines important information about our shipping services, including delivery times, contact information, and operational address. Please read this policy carefully to understand how our shipping process works.

1. Shipping Duration:

   • Minimum Delivery Time: 4 Working Days

   • Maximum Delivery Time: 12 Working Days

Our team at AWAY strives to ensure timely delivery of your packages, and we work diligently to meet the minimum delivery times. However, please note that the maximum delivery time is an upper limit, and in most cases, you can expect your order to arrive within the minimum delivery timeframe. Delays may occur due to unforeseen circumstances or during peak seasons, but we make every effort to minimize these occurrences.

1. Contact Information:

   • Phone: +91-7798373511

   • Email: shrenik@awayindia.in

For any inquiries or concerns regarding your shipment, please feel free to contact us through the provided phone number or email. Our customer support team will be happy to assist you with any questions you may have.

1. Operational Address:

   • PL No N-17,

   • MIDC, Ambad Kamatwade Link Road,

   • Ambad MIDC,

   • Nashik- 422010

Please note that this address is our operational location. It is not a storefront or customer service center. If you need to visit our premises, kindly make an appointment in advance.

1. Order Tracking:

   • To track the status of your order, you can visit our website or use the tracking information provided in your order confirmation email.

2. Shipping Charges:

   • Shipping charges may vary based on the weight, size, and destination of your order. These charges will be clearly communicated to you during the checkout process. We may also offer promotions or discounts from time to time.

3. Delivery Areas:

   • We strive to provide nationwide coverage. However, there may be certain remote or restricted areas where delivery services are limited or not available. If you are unsure about your delivery location, please contact our customer support team for assistance.

4. Order Confirmation:

   • You will receive an order confirmation email with the details of your shipment, including tracking information, as soon as your order is processed.

5. Returns and Refunds:

   • Our Returns and Refunds policy can be found on our website. Please review this policy to understand the process for returning items and requesting refunds.

AWAY is committed to providing reliable shipping services and ensuring your satisfaction. If you have any questions or concerns that are not addressed in this Shipping Policy, please do not hesitate to contact us. We appreciate your trust in our services and look forward to serving your shipping needs.